Whether you’re due for a routine visit, need to speak with a specialist or an unexpected health care need arises, Lehigh Valley Health Network (LVHN) has virtual care options for you and your family. The best part? You’ll always be seen by an LVHN clinician who is able to view your medical records at the click of a button.
In most cases, the best first step for receiving care is a virtual visit through your MyLVHN app or on MyLVHN.org. Virtual options include LVHN ExpressCARE Video Visits, E-Visits and LVHN virtual office appointments, including our virtual family medicine program.
Get started with MyLVHN
First download the MyLVHN mobile app. MyLVHN is a secure patient portal, which means you’ll not only be able to meet with a clinician virtually, you’ll have access to your health information, billing and much more.
Need help? Watch our how-to video.
Virtual care options
With four different virtual care options available, you can choose a visit style that works best for you or your child:
ExpressCARE Video Visits
Whether you’re looking to schedule a Video Visit at a time convenient for you or you’d like to wait in a real-time virtual queue for the next available clinician, you can schedule an appointment for your minor illness or injury right in the MyLVHN app.
To schedule:
- Log on to MyLVHN.
- Click “Menu.”
- Click “Schedule ExpressCARE Video Visit.”
- Confirm you are located in the state of Pennsylvania and select your reason for visit.
- Choose to schedule an appointment at a time convenient to you or to be placed into a real-time virtual queue.
- Follow instructions on the screen based on the type of visit you selected and the symptoms you are experiencing.
Learn more about ExpressCARE Video Visits
E-Visit
Consult with a clinician through an interactive questionnaire.
If you are experiencing common urgent-care symptoms, need screening for COVID-19 or if you are a current rehabilitation patient, you can fill out an interactive questionnaire. Your responses will be sent to an LVHN clinician or specialist for review. You will receive a reply within one business day (Monday-Friday, 8 a.m.-5 p.m.). You’ll be able to ask questions and get next steps – all through the messaging function in MyLVHN.
E-Visits are available for children and adults. To begin your E-Visit:
- Log in to MyLVHN.org or your MyLVHN mobile app.
- From the main “Menu,” select “E-Visit.”
- On the next screen, select the type of E-Visit you want to have. Parents or guardians will need proxy access to their child’s MyLVHN account.
Good to know: Messages sent via MyLVHN may result in an E-Visit
MyLVHN provides you with a secure way to send a message to your clinician. Messages sent through MyLVHN are appropriate for non-urgent health-related concerns that you might have, such as if you have a question about a test result or if it is OK to increase physical activity.
When your clinician reviews your message, she or he may see that you have many questions or concerns, or your question is of a more complex nature that requires additional information. In that case, your clinician will likely suggest in a reply message that an E-Visit would be a more appropriate way to provide the right care for you.
Through an E-Visit, you will have an opportunity to get your questions answered, much like an office visit, and if follow-up care is needed, it will be recommended. You will receive a reply within one business day (Monday-Friday, 8 a.m.-5 p.m.). E-Visits are another way your LVPG and LVHN health care teams provide comprehensive health care to you.
LVHN virtual office appointments
See a specialist or a primary care clinician.
Do you or your child need to speak with an LVPG doctor? How about a specialist? No problem. Call your preferred clinician or specialist to request an appointment. They can determine if a Video Visit or an in-person appointment is needed.
LVPG pediatric office Video Visits are available for children of all ages.
LVHN Virtual Family Medicine: A hybrid approach to primary care
LVHN Virtual Family Medicine is ideal for busy individuals who find themselves with limited time for doctor appointments. Clinicians provide most care virtually, with in-person visits when necessary.
As a patient of LVHN Virtual Family Medicine, you will have a consistent family medicine physician. This type of care does require that you are in Pennsylvania when having a virtual appointment, and is not an ideal fit for people who need dressings changed or who need prescribed controlled substances. It is a perfect fit for those who want to take care of their health but can’t always get to a doctor’s office.