Why Choose Us - The Patient Experience

Starting your first job … raising a family … enjoying retirement. Wherever you may be on your life’s journey, Lehigh Valley Health Network is here to help. Here to help you and your loved ones stay well. Here to heal, comfort and care for you when you’re not feeling well.

Thanks to the vision and passion of our founders, you have access to one of the nation’s most respected health care networks – right in your own backyard.

Regardless of where you go in our health network, you’ll be greeted by a passionate and compassionate team of caregivers. We value the perspective of our patients, family members and community and incorporate that perspective into all of our activities, interactions, plans and decisions. How do we find out what’s on your mind? By gathering your comments and suggestions through surveys and inviting you to join various health network committees so your voice can be heard.

But as important as it is to listen, it’s even more important to take action. And that’s exactly what we’re doing. Through our Patient-Centered Experience (PCE) initiative, teams of colleagues are taking your feedback and turning it into projects to help ensure that you and your family have ideal experiences throughout our health network. We’re discovering new ways to:

  • Improve signage and navigation around our campuses and doctors’ offices
  • Make patient units more comfortable and reduce noise levels
  • Strengthen communication with your care team
  • Enhance staff sensitivity and cultural awareness

Our PCE Advisory Council – comprising patients, family members and community organization representatives – meets quarterly to hear updates on these projects and provide valuable direction.

Another way we’re improving your experience is providing helpful tools like the redesigned LVHN.org, which includes many new features that can help you:

Whether you and your family are well and looking to stay active and healthy, or have an illness or injury and need expert diagnosis and treatment, our passion for better medicine is here to help you through your life.

Looking to find a particular health care provider? The green Find a Doctor button you’ll see throughout LVHN.org allows you to view and compare profiles of physicians, physician assistants and certified registered nurse practitioners based on your personal needs and preferences. Whether you’re looking for a primary care provider or specialist, this tool helps you evaluate expertise and find a provider with whom you can build a trusting relationship. Meet dozens of providers by watching their videos.