About our Survey
Our physicians and advanced practice clinicians (CRNPs and PA-Cs) are among the nation's best. That's why we show you patient satisfaction ratings and comments so you can read about and get to know our providers through the eyes of their patients.
To ensure our ratings and comments come only from verified patients, we work with NRC Health, a third-party organization. NRC Health sends patient satisfaction surveys on LVPG's behalf following an office visit or procedure. They ask patients about their impression of the health care provider and the doctor's or advanced practice clinician's communication skills.
What is included in the star rating?
Star ratings are based on a scale of 1-5 stars, 5 being the best. The rating includes responses to these provider-related questions:
- Physician Communication Questions
- Did this provider give you easy to understand information about your health questions and concerns?
- Did this provider listen carefully to you?
- Did this provider seem to know your medical history?
- Did you trust this provider with your care?
- Overall Provider Rating Question
- Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?
Why don't all doctors or advanced practice clinicians have a rating?
In order to have enough data to measure and compare, a health care provider must have at least 30 completed patient satisfaction surveys. Surveys are included for a period of 12 months from submission.
Comments
"This is such a great office! Everyone is very friendly and helpful. It is the same every time I go, no matter who checks me in or who takes my vitals. I have loved each provider I've seen. Not once have I felt like just a number. They always make me feel like my care is their priority and I feel that they truly want to see me succeed. I would highly recommend this office!"
"Very professional and made sure that all of my questions were answered."
"I think Bryan is a nice person, but I think he should work on listening more to the client or to the patient instead of insinuating what he thinks the patient means and drawing a conclusion on that. Because if he listens and trying to get what the patient is saying from the patient's perspective, you understand why the patient did what they did, but instead of him insinuating and then putting words in the patient's mouth."