Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Manages patient and customer satisfaction, quality standards, performance improvement, and personnel performance and productivity. Manages all material, financial, and human resources within assigned area(s). Oversees program planning, budget development, goal development, performance improvement, and operations improvement.

Job Duties

• Directs, supervises, and appraises personnel.
• Ensures the delivery of quality by audits, established standard work processes and protocols.
• Oversees the operations issues for Central Scheduling and Access Services.
• Identifies and defines qualitative and quantitative production standards to ensure all patients are received safely into the network.
• Develops and implements scheduling protocols and operating policies that ensure seamless access.
• Educates staff on all regulatory requirements.
• Monitors the overall performance and participation of the team using Cisco reports, API time keeping system, NRC data, EPIC and Patient Access-specific auditing tools.

• Bachelor’s Degree in a health industry discipline such as business administration, hospital administration, public administration, or related field or
• 5 years healthcare experience with a demonstrated track record of success in progressively responsible assignments and leadership positions will be considered in lieu of Bachelor's degree.
• 3 years of relevant experience in health care setting. At least 1 year experience in supervisory or directing the work of others.
• Negotiation skills.

• Master’s Degree
• Developing and improving workflows. Experience managing external or third-party relationships with physicians, practices and/or diagnostic test departments.
• Knowledge of basic call center measures and metrics.
• Proficiency in EPIC software.
• Proficiency in EPIC or other healthcare-related scheduling software system.
• Basic medical terminology.

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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