Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Supports program leadership in coordinating patient workflows including revenue cycle management; ensuring office workflows that support the clinical program including clerical duty allocation, coaching and oversight; reports and data management; supplies, equipment, and environmental maintenance; and supporting patient and provider satisfaction, service recovery, and quality initiatives.

Job Duties

• Supports program leadership in coordinating patient workflows including referral processing, revenue cycle activities (accurate and timely registration, scheduling, benefit verification, precertification, billing), and liaising with the Director - BH Revenue Cycle and other departmental, network, and community/third-party entities.
• Coordinates office workflows that support the clinical program including clerical staff duty allocation, coaching, communications, and oversight; data collection and reports; supplies and equipment maintenance; accounts payable and purchase order activities; and medical records/Release of Information management.
• Supports program leadership in troubleshooting, problem solving, and corrective action in matters relating to clerical program, provider satisfaction, patient satisfaction, service recovery, and quality initiatives.
• Utilizes, supports, and educates other clerical staff on proper, patient-centered communication including in crisis situations and before handing off to clinical staff.
• Monitors and ensures that program environment meets practice, departmental, and network standards of safety, cleanliness, and organization.

• High School Diploma/GED
• 3 years in a clerical field.
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide feedback and coaching.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.

• Associate’s Degree in Business administration

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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