Amenities
When you are visiting Lehigh Valley Hospital (LVH)–Pocono, either as a patient or visitor, every employee is here to help you and ensure your time with us is comfortable. From the moment you arrive, we invite you to utilize services that will make your stay easier, including:
- Free valet parking at Dale and Frances Hughes Cancer Center
- Free self-parking lots
Our information desks are staffed by guest services representatives who will help you find the office or patient room you need. Please do not hesitate to ask any of our employees for help – we are here for you.
Parking and Valet Information
Valet parking service at LVH–Pocono
For your convenience, free valet parking is available for patients and visitors to the Dale and Frances Hughes Cancer Center at LVH–Pocono.
- Hughes Cancer Center entrance. Valet service is available 6:30 a.m.-5 p.m., Monday-Friday.
Patients and visitors using the service can drive up and check their keys with the valet attendant who will then park the car in a secure lot and retrieve it when you are leaving the hospital.
If you are unable to return to your car by 4:30 p.m., do not worry. Your keys will be available at the Security office located in the Emergency Department.
Self-parking information for LVH–Pocono
Free parking is available for patients and visitors on the campus of LVH–Pocono. Parking lots are:
- Main lot – Located directly across from the main entrance of the hospital on East Brown Street.
- Emergency Room Lot #2 – This lot is available for patients and those who accompanied them to the ER.
- Cancer Center parking lot – Patients may park in designated spaces closest to the Cancer Center.
Information and way-finding assistance
If you have questions or need help finding your way, please stop by an information desk:
- Main hospital entrance lobby – staffed by volunteers, 7 days a week, 7 a.m.-6 p.m.
- Hughes Cancer Center – staffed by volunteers, with limited hours
At our information desk, we will give you clear directions to your patient care destination. If you’re a visitor, we will provide your loved one’s room number and how to get there. If you get lost along the way, ask any LVHN employee for help. They are happy to help you.
Dining
While you are visiting your loved one, Lehigh Valley Hospital (LVH)–Pocono offers dining options for your convenience:
Cafeteria
Our cafeteria is located on the ground floor of LVH–Pocono. During full meal service we offer hot and cold entrees, daily specials, Grab-N-Go Sandwiches, a salad bar, freshly grilled items, a deli counter and our homemade soups. We also have a variety of snacks and beverages available for your convenience.
Monday through Friday:
- 6:30-10:30 a.m.
- 11:15 a.m.-7 p.m.
Weekends and holidays:
- 6:30-10:30 a.m.
- 11:15 a.m.-3 p.m.
- 3:30-7 p.m.
Extended cafeteria hours Sunday through Thursday:
- 11 p.m.-1:30 a.m.
Our ongoing focus during the coronavirus (COVID-19) outbreak is to ensure the health and safety of our colleagues, patients and our community.
Effective Sunday, March 22, the following changes will be implemented at all LVHN cafeterias:
- Coffee will no longer be self-serve. It will be served from behind the counter.
- Single-serve, disposable milk and half-and-half will be used as much as possible.
- Fountain drinks will be eliminated and only bottled drinks will be sold.
Additionally, some tables and chairs will be removed from the cafeteria to support social distancing efforts. We strongly recommend that you do not dine in the cafeteria, but take your meal back to a place with fewer people. If you choose to eat in the cafeteria, you must remain six feet apart from other people in the cafeteria.
To help you practice social distancing, tape will be used to block off certain booths in the dining area and will be placed on the floor to remind you to keep six feet between you and other visitors.
These changes ensure safe meal and beverage practices.
Room Service
Patient meals are served in room service style. We offer a wide variety of menu options for your breakfast, lunch and dinner selections. A host/hostess is assigned to each floor to assist you with your menu selections. The host/hostess will take your lunch selection prior to lunch service. Your dinner selection will be taken prior to dinner service, along with your breakfast selection for the following day. Guest trays are also available for a fee of $5.00 payable to the host/hostess upon delivery. Menus can be obtained from either your nurse or host/hostess. Family members also may order meals for patients from home by calling 570-420-277 between 7 a.m. and 7 p.m. Cash and credit cards accepted.
Gift Shop
The Gift Shop is conveniently located next to the main lobby of the hospital. Phone orders are welcome and gift baskets can be made to order. Our gift shop offers beverages including fresh coffee, snacks and other food items such as muffins, bagels and soups. Select from fresh flowers, cards, non-latex balloons, magazines, books, stuffed animals and more.
Lehigh Valley Hospital–Pocono Gift Shop
Cash and credit cards accepted. Call 570-421-4000 ext. 4438.
- Monday through Friday: 9 a.m.–4:30 p.m.
- Saturday and Sunday: 11 a.m.–3:30 p.m.
Send Flowers
If you would like to send flowers or balloons to a loved one at LVH–Pocono, one of our gift shop volunteers will gladly take your order over the phone. They can assist you with choosing the perfect arrangement and have it delivered to the patient's room. Cash and credit cards accepted. Call 570-421-4000 ext. 4438.
- Monday-Friday: 9 a.m.–8 p.m.
- Saturday-Sunday: 12 noon–4 p.m.
Spiritual Care
The Pastoral Care Department at Lehigh Valley Hospital–Pocono is committed to serving the spiritual needs of all our patients, their families and our staff. Your dignity and privacy are of the utmost importance to us. You can be assured that your individual values and beliefs will be respected.
Our Chaplain
To reach our Director of Pastoral Care, please call 570-476-3329
How to Request a Chaplain While in the Hospital
Inside the hospital, a chaplain can be reached at extension 3329. Also, tell your nurse that you wish to speak with a chaplain and the chaplain will be contacted.
Chapels and spiritual services
Our peaceful Chapel, a gift from the Monroe County Clergy Association, is open at all times to patients, visitors and hospital staff. You are welcome to use the interfaith sanctuary for prayer or meditation. It is located on the first floor of LVH–Pocono.
Our chaplains invite you to write prayer requests on paper and leave them in the basket on the desk, which is to your right when facing the altar. They are kept in confidence and are included in the prayers of our chaplains.
Worship services
There are no religious services at LVH–Pocono. Holy Communion is dispensed to Catholic patients by volunteers or visiting clergy. Contact the nurse on your unit if you would like to receive Holy Communion.
Chapel locations at LVH–Pocono: LVH–Pocono Chapel, first floor
Internet Access
Wi-Fi
To help you stay connected to family, friends and work, free wireless Internet access (Wi-Fi) is available to patients and guests at Lehigh Valley Hospital–Pocono. Right-click on your computer (or go to the Settings icon on your mobile device) and view available networks. Follow the brief instructions to connect to the Wi-Fi.