LVHN Office Video Visit: Step by Step Instructions

Many Lehigh Valley Physician Group (LVPG) providers offer LVHN Office Video Visits for checkups and follow–up care. Call your provider’s office or send a message through MyLVHN to request a video visit appointment. If a video visit is appropriate for the type of care you need, the office will set up the video visit appointment and send a link directly to your MyLVHN account.

Note: If this is an emergency, please call 911.

Prior to the start of your scheduled LVHN Office Video Visit, use the eCheck-In feature (described next) to check yourself into the appointment.

Section 1: Preparing for Your LVHN Office Video Visit
Section 2: Connecting to your office video visit appointment
Section 3: Troubleshooting, tips and tricks

Preparing for Your LVHN Office Video Visit

To prepare for your LVHN Office Video Visit, you will need:

An active MyLVHN account *
A smart phone, tablet or computer
A headset or earphones, if available. This makes it easier to hear your provider and may improve the audio quality

Connecting through smartphone or tablet:

Download the free MyLVHN mobile app from the App Store or Google Play.

It's recommended that you use the MyLVHN mobile app to join a video visit from your smartphone or tablet.

The screens below reflect a patient scheduling via MyLVHN app. You can also schedule the appointment on a device with a larger screen, such as a laptop. However, to have your video visit appointment, you must use the MyLVHN app on a smart device, such as a video-capable smart phone or other video-capable smart device.

Connect to Your LVHN Office Video Visit

Plan to log in 15 minutes before your scheduled appointment time to start your video visit.

Step 1

Log in to your MyLVHN account.
Click the calendar icon for “Visits.”
Locate the video visit.
Select eCheck-In.

Step 2

You will be asked to review and confirm your personal info, medications, allergies, insurance and assigned questionnaires.
Review and sign the LVHN consent to treat for the telemedicine visit.
If you are completing eCheck-In several days before your visit, you can log out of MyLVHN.

Step 3

On the day of your appointment, log in to MyLVHN 15 minutes before your video visit begins.
Click the calendar icon for “Visits.”
Click the green camera icon to access your video visit on the MyLVHN app. It will not display until 15 minutes before your scheduled appointment.

Step 4

Select “Begin visit” to connect to your video visit.
Click “Join via the browser” when asked to open page in VidyoConnect application.

Step 5

The app will ask permission to access your microphone and camera. Click “Allow.”
Click “Join” to join the video visit.

Step 6

Now that you are connected, you are in a virtual waiting room. Your provider soon will join you.

Step 7

At the end of your visit, your provider will log off and the appointment is complete.
Click the red phone button to end your connection.
You will receive an After Visit Summary in your MyLVHN account.

Troubleshooting Tips

If your connection is lost:

If you can still see your video, the provider soon may be able to rejoin. Keep the video connection active and do not close the video window.
If you lose your connection, restart the video visit by following steps 3 through 5.
You may be placed in the virtual waiting room until the provider is able to restart the video visit.
If the video visit cannot be restarted, your provider will call you to complete the visit or provide further instructions. Be sure to be near your phone

Tips and tricks:

Opt for a Wi-Fi connection instead of a data connection. (Standard data rates apply.)
For the best positioning, stabilize your device on a hard surface or use a device stand.
Ensure you are in a well-lit room.

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LVHN Office Video Visit: Step by Step Instructions