Manage Two-Step Verification in MyLVHN

Two-step verification is an easy way to provide additional protection for your health information in MyLVHN.

What you will see when you log in to your MyLVHN account

When you log in to your MyLVHN account, you will be prompted with a screen that asks you to verify your identity.

To continue to log in, you will need to choose whether you want a numeric code sent to your mobile phone as a text message or if you would prefer to have the code sent to your email.

Once you receive the code, type it in to the MyLVHN login screen and press “Verify.” Then you will be logged in to your MyLVHN account.

Verify your identity in the MyLVHN app
Verify your identity in the MyLVHN app
Verify your identity on the MyLVHN.org
Or, verify your identity on MyLVHN.org

Two-step verification on MyLVHN will be set as a default, meaning that you will be prompted to input the verification code when you log in to your MyLVHN account starting Aug. 7. On either MyLVHN.org or the MyLVHN app, you will have an option after the first verified log in to skip that step for 90 days, otherwise you will be prompted to do two-step verification each time.

While we encourage you to use this identity verification feature to protect your health information, you do have the option of turning it off.

How to turn off or manage two-step verification

If you would like to turn off two-step verification (or if you want to add it again in the future), you can do so through your MyLVHN account. You will need to be logged in to your MyLVHN account and follow the steps below, which are similar whether you are on the MyLVHN app or the desktop version of MyLVHN:

MyLVHN app

  • Choose the Menu icon.
  • Type in the word “Two” in the search bar.
  • Select “Security Settings – Two Step Verification.”
  • Uncheck “Two Step Verification.”
  • You will receive a code by email or text message. Copy that information and put it into the MyLVHN page that is asking for the code.
  • You will then have “Two Step Verification” turned off.

MyLVHN.org

  • Choose Menu.
  • Type in the word “Two” in the search bar.
  • Under “Two-Step Verification Settings,” press the button “Turn off two-step verification.”
  • You will receive a code by email or text message. Copy that information and put it into the MyLVHN page that is asking for the code.
  • You will then have “Two Step Verification” turned off.

If you have additional questions, please call our MyLVHN help team at 844-4MY-LVHN (844-469-5846).

Frequently Asked Questions

Starting Aug. 7, 2024, two-step verification for MyLVHN will go into effect. It will prompt MyLVHN account holders to verify their account when logging in to MyLVHN. On either MyLVHN.org or the MyLVHN app, users will have an option after the first verified log in to skip that step for 90 days, otherwise they will be prompted to do two-step verification each time.

While we encourage you to use this identity verification feature to protect your health information, you do have the option of turning it off.

The first time you log in to your MyLVHN account on or after Aug. 7, 2024, you will be prompted to input a verification code that will be texted to your mobile phone or sent to your email. Once you type in the verification code, hit “Verify,” and then you will be logged in to your MyLVHN account. After the first verified log in to MyLVHN, you will have an option to choose to skip that step for 90 days, otherwise you will be prompted to do two-step verification each time.

Two-step verification is similar to two-factor authentication or multifactor authentication used by online banking services and other online services where sensitive personal information is kept. LVHN is enabling two-step verification to help you further protect your personal health information.
 

No, you are not required to use two-step verification, though it is highly encouraged as an additional way to help protect your health information.
 

If you would like to turn off two-step verification (or if you want to add it again in the future), you can do so through your MyLVHN account. You will need to be logged into your MyLVHN account and follow the steps below, which are similar whether you are on the MyLVHN app or the desktop version of MyLVHN:

MyLVHN app

  • Choose the Menu icon.
  • Type in the word “Two” in the search bar.
  • Select “Security Settings – Two Step Verification.”
  • Uncheck “Two Step Verification.”
  • You will receive a code by email or text message. Copy that information and put it into the MyLVHN page that is asking for the code.
  • You will then have “Two Step Verification” turned off.

MyLVHN.org

  • Choose Menu.
  • Type in the word “Two” in the search bar.
  • Under “Two-Step Verification Settings,” press the button “Turn off two-step verification.”
  • You will receive a code by email or text message. Copy that information and put it into the MyLVHN page that is asking for the code.
  • You will then have “Two Step Verification” turned off.