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Lehigh Valley Health Network (LVHN) is continuing to improve upon your patient experience by introducing a new billing statement format. Our new statements provide a better understanding of the balances and services associated with your visit.
Some of the new features you can expect to see on your new billing statement include:
- Clearly marked sections and large print so you can locate information quickly.
- A Bill Summary listing guarantor, statement and insurance information in an easy-to-understand format.
- Convenient ways to make payment, including online, phone and Quick Response (QR) Codes. All methods are available 24 hours a day, 7 days a week. Using these options means payments are posted in real time with no delay.
- Detailed visit information, including the facility where you were seen, the name of your doctor, a description of service(s) you received, and the payments and adjustments associated with each.
- For security purposes, we have eliminated the option of sending credit card information through the mail, which reduces the possibility of identity theft.
- A new mailing address in Boston, Massachusetts, which will improve correspondence and payment processing time.
View sample billing statement here.
You also have the option to contact our Customer Service Department at 484-884-1300. A representative will be more than happy to discuss your account, how the balance was processed and answer questions. Office hours are 7:30 a.m.–4 p.m. Monday to Friday.
You also can access your billing information through MyLVHN.org. MyLVHN allows you to set up a payment plan with an auto-withdraw option and has more information about LVHN’s Financial Assistance Program.