Secure Your MyLVHN Account Through Two-Step Verification

If you happen to use an online banking app, you’re familiar with having a verification code sent to you before you can log in to your account. That verification step helps ensure only the person who owns the bank account accesses that sensitive information. That same level of security is now available on MyLVHN, Lehigh Valley Health Network’s patient portal, to help provide additional protection for your health information.

Starting Aug. 7 when you log in to your MyLVHN account, you will be prompted with a screen that asks you to verify your identity. To continue to log in, you will need to choose whether you want a numeric code sent to your mobile phone as a text message or if you would prefer to have the code sent to your email.

Once you receive the code, type it in to the MyLVHN login screen and press “Verify.” Then you will be logged in to your MyLVHN account.

Two-step verification on MyLVHN will be set as a default, meaning that you will be prompted to input the verification code when you log in to your MyLVHN account starting Aug. 7. On either MyLVHN.org or the MyLVHN app, you will have an option after the first verified log in to skip that step for 90 days, otherwise you will be prompted to do two-step verification each time.

While we encourage you to use this identity verification feature to protect your health information, you do have the option of turning it off.

If you would like to turn off two-step verification (or if you want to add it again in the future), you can do so through your MyLVHN account. You will need to be logged into your MyLVHN account and follow the steps below, which are similar whether you are on the MyLVHN app or the desktop version of MyLVHN:

MyLVHN app

• Choose the Menu icon.
• Type in the word “Two” in the search bar.
• Select “Security Settings – Two Step Verification.”
• Uncheck “Two Step Verification.”
• You will receive a code by email or text message. Copy that information and put it into the MyLVHN page that is asking for the code.
• You will then have “Two Step Verification” turned off.

MyLVHN.org

• Choose Menu.
• Type in the word “Two” in the search bar.
• Under “Two-Step Verification Settings,” press the button “Turn off two-step verification.”
• You will receive a code by email or text message. Copy that information and put it into the MyLVHN page that is asking for the code.
• You will then have “Two Step Verification” turned off.

Should you have additional questions, please call our MyLVHN help team at 844-4MY-LVHN (844-469-5846). You can also learn more about MyLVHN, including two-step verification:

MyLVHN