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In early April, Lehigh Valley Physician Group (LVPG) implemented a temporary closure and relocation of more than 120 LVPG practices due to the coronavirus (COVID-19) outbreak. As cases of COVID-19 level off, LVPG is preparing to re-open a portion of these practices safely for in-person patient care.
Starting Friday, May 1, Lehigh Valley Health Network (LVHN) will re-open more than 50 LVPG practices and select ExpressCARE locations across the region with new precautions and conveniences to ensure you and your family members are seen both safely and quickly. We will guarantee same-day appointments,* virtually or in-person, and will implement expanded hours, including weekends. If you’re seen in-person, we will stagger patient arrival times to promote social distancing.
Your safety is #1
Patient safety is always a priority, and with COVID-19 still in our community, we are putting in place several measures to protect you:
- Our care team members will have their temperature taken at the start of every shift.
- We will have you wait in your vehicle and call the office from the parking lot to let us know you have arrived. You will receive a call when it’s time to come inside for your appointment.
- You must wear a face mask unless you have a medical reason for not being able to do so.
- We will screen patients and visitors for symptoms of COVID-19 when you come into our office.
- Due to social distancing needs caused by COVID-19, our waiting rooms will be used sparingly. We will promote social distancing by spacing out seating in waiting areas. If someone brings you to your appointment (one person per patient), they can come inside to accompany you for your visit with the provider, wait in the waiting room if space is available, or wait in their vehicle.
- You will see how our team is cleaning and disinfecting all areas to keep them COVID-safe for you.
- We will continue to recommend virtual care options, like telephone visits, E-Visits and video visits for care that does not require an in-person appointment
MyLVHN is your virtual partner
Our patient portal, MyLVHN, is your virtual partner that connects you to your care team, appointment scheduling, your test results and the many services of LVHN. By using MyLVHN prior to your appointment, you can complete many steps that often occur at check in – such as questionnaires and eCheck-In – right from the convenience and comfort of your home. Using MyLVHN can help reduce the time you must spend at the registration desk.
Our LVPG concierge team will reach out to patients who do not have a MyLVHN account to help set up the account and explain the features. We want you and all patients to feel comfortable with MyLVHN, and to understand that this secure portal provides you with many tools that will help you receive personalized health care.
We are very happy to open these offices and will announce additional practice re-openings as soon as those locations and dates are determined. You can review current information regarding temporary closures and relocations at LVHN.org/reopenings.
Throughout the COVID-19 outbreak, you and the community have shown incredible resilience and flexibility. We look forward to providing you and your family with the care you need and deserve, now and into the future.
*The LVHN same-day guarantee ensures you will be seen either virtually or in-person by an LVHN-employed clinician and excludes psychiatry services.