When a Video Visit Makes Sense for Respiratory Illness

If you’re feeling under the weather with something that feels worse than a cold – possibly the flu, COVID-19 or respiratory syncytial virus (RSV) – you may need additional help to get well. If your symptoms don’t need emergency care, the quickest way to receive care is through an LVHN ExpressCARE Video Visit. Using an ExpressCARE Video Visit as your first point of care if you have respiratory symptoms will help stop the spread of illness and protect others while getting you the care you need quickly.

Follow these steps to schedule an ExpressCARE Video Visit:

• Open your MyLVHN app.
• Go to “Menu.”
• Select “Schedule ExpressCARE Video Visit.”
• Follow the instructions to either schedule a video visit or wait in a virtual waiting room.
• You will be prompted to download VidyoConnect app. Please follow the on-screen instructions to get set up.
• Once downloaded, go back into the MyLVHN app and click the link to start your visit. It will automatically open in the VidyoConnect app you downloaded in the previous step.

The health care professional you will see through a video visit can determine if you need testing for COVID-19 or the flu, and if needed, also can prescribe medication.

Get more information about MyLVHN

Symptoms of respiratory illnesses like flu, COVID-19, RSV and colds are similar. See symptom checker below:

• Fever or chills
• Cough
• Sore throat
• Congestion or stuffy nose
• Fatigue
• Muscle or body aches
• Headache
• Nausea or vomiting
• Diarrhea
• Shortness of breath or difficulty breathing

There are ways you can keep yourself and your family healthy this winter from viruses and other germs that are circulating in the community. Remember to: wash your hands, get your flu shot and updated COVID-19 vaccine, and if you’re 60 or older, schedule an RSV vaccine.