About our Survey
Our physicians and advanced practice clinicians (CRNPs and PA-Cs) are among the nation's best. That's why we show you patient satisfaction ratings and comments so you can read about and get to know our clinicians through the eyes of their patients.
To ensure our ratings and comments come only from verified patients, we work with NRC Health, a third-party organization. NRC Health sends patient satisfaction surveys on LVPG's behalf following an office visit or procedure. They ask patients about their impression of the health care provider and the doctor's or advanced practice clinician's communication skills.
What is included in the star rating?
Star ratings are based on a scale of 1-5 stars, 5 being the best. The rating includes responses to these clinician-related questions:
- Physician Communication Questions
- Did this clinician give you easy to understand information about your health questions and concerns?
- Did this clinician listen carefully to you?
- Did this clinician seem to know your medical history?
- Did you trust this clinician with your care?
- Overall Clinician Rating Question
- Using any number from 0 to 10, where 0 is the worst clinician possible and 10 is the best clinician possible, what number would you use to rate this clinician?
Why don't all doctors or advanced practice clinicians have a rating?
In order to have enough data to measure and compare, a health care clinician must have at least 30 completed patient satisfaction surveys. Surveys are included for a period of 12 months from submission.
Comments
"The nurse and nurse practitioner were not only highly professional and informative, but also went above and beyond to be supportive of my general well being. I've had the misfortune of many interactions with medical personnel over the last five years and can say with absolute certainty that these medical professionals are among the very best that anyone in need could hope for."
"Those nurse practitioners were excellent in taking their time explaining everything to me and listening to me. It was very pleased with them."
"the care and attention from all the staff that day was top notch, pleasant and very attentive. they thoroughly explained the how and why of the treatment i was receiving and how to maintain the treatment until the next appointment for a progress review and further treatment. my wife and i, the patient, were treated respectfully and cheerfully at all times during our experience. that fact that three of the staff i encountered that day were retired and working part times speaks volumes about the working atmosphere at your facility and their dedication to providing quality healthcare."