About our Survey
Our physicians and advanced practice clinicians (CRNPs and PA-Cs) are among the nation's best. That's why we show you patient satisfaction ratings and comments so you can read about and get to know our providers through the eyes of their patients.
To ensure our ratings and comments come only from verified patients, we work with NRC Health, a third-party organization. NRC Health sends patient satisfaction surveys on LVPG's behalf following an office visit or procedure. They ask patients about their impression of the health care provider and the doctor's or advanced practice clinician's communication skills.
What is included in the star rating?
Star ratings are based on a scale of 1-5 stars, 5 being the best. The rating includes responses to these provider-related questions:
- Physician Communication Questions
- Did this provider give you easy to understand information about your health questions and concerns?
- Did this provider listen carefully to you?
- Did this provider seem to know your medical history?
- Did you trust this provider with your care?
- Overall Provider Rating Question
- Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?
Why don't all doctors or advanced practice clinicians have a rating?
In order to have enough data to measure and compare, a health care provider must have at least 30 completed patient satisfaction surveys. Surveys are included for a period of 12 months from submission.
Comments
"The nurse and nurse practitioner were not only highly professional and informative, but also went above and beyond to be supportive of my general well being. I've had the misfortune of many interactions with medical personnel over the last five years and can say with absolute certainty that these medical professionals are among the very best that anyone in need could hope for."
"Those nurse practitioners were excellent in taking their time explaining everything to me and listening to me. It was very pleased with them."
"the care and attention from all the staff that day was top notch, pleasant and very attentive. they thoroughly explained the how and why of the treatment i was receiving and how to maintain the treatment until the next appointment for a progress review and further treatment. my wife and i, the patient, were treated respectfully and cheerfully at all times during our experience. that fact that three of the staff i encountered that day were retired and working part times speaks volumes about the working atmosphere at your facility and their dedication to providing quality healthcare."