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Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Provides triage telephone service to ensure prompt identification of patients with high-risk conditions. Provides telephonic triage in order to assist callers in determining the most appropriate level of care. Facilitates care coordinator and virtual monitoring services within identified business areas and follows workflows, utilizes protocols, and engages resources to provide supportive service to patients and customers.

Job Duties

• Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices.
• Assists in all aspects of medical record maintenance and accurately files all patient charts and reports in the designated location in patient records.
• Provides clinical support in the assessment of symptoms, determination of symptom acuity, offering information related to symptom management, and patient education.
• Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results are discussed with the patient.
• Performs a short evaluation of the patient situation to estimate the severity of illness and/or injury that includes chief complaint, vital sign, and mental status information.
• Prepares documentation information and transmits medical information.
• Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources.
• Refills prescriptions for patients and places orders for appropriate testing and/or labs.

• Associate’s Degree in Nursing.
• 5 years experience in nursing (acute care, ED, medical office, telephone triage) and
• 2 years previous clinical acute care hospital experience/urgent care.
• Colleagues working within the department who advance from LPN to RN with a minimum of 2 years experience within the department are eligible.
• Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance.
• Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment.
• Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention.
• Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols.
• Must exercise judgement in dealing with sensitive, confidential information.
• Skill in making triage decisions and responding quickly and calmly in emergency situations.
• American Heart Association Basic Life Support - State of Pennsylvania
• RN - Licensed Registered Nurse_PA - State of Pennsylvania

• Bachelor’s Degree in Nursing (BSN).

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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