Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Works collaboratively with department leadership to administer and support bad debt placements, reconciliation, disputes, and collection activity. Assumes responsibility for all collection projects and reconciliation of collection files. Recognizes and makes management aware of issues with collection files. Provides recommendations for process flow changes to streamline collection processes.

Job Duties

• Reconciles agency accounts against hospital and physician AR system.
• Conducts a review of the collection agency files for data format and content accuracy, working with the collection agency to correct format errors.
• Identifies any discrepancies with account balances or patient data and works with collection agency to resolve the discrepancy so payments can be posted.
• Serves as a resource to Patient Financial Services to remove accounts from collection.
• Completes a review of returned files for Disputed Accounts, Bankruptcy, and Deceased indicators; takes the appropriate action to research and adjust accounts.
• Serves as an internal resource for collection agencies to have insurance updated, accounts rebilled, adjustments added, and correct payment postings.
• Responds and reviews all emails and correspondence within 24 hours.
• Coordinates loading of collection agency remits, matching the remits to deposits to allow payments to be posted.

• High School Diploma/GED
• 3 years of experience in accounts receivable, collections, or insurance.
• Strong analytical and mathematical skills.
• Proficient with Microsoft Excel, Word, and PowerPoint applications.

• Associate’s Degree in healthcare science, business, or related field.
• CPAT - Certified Patient Accounting Technician - State of Pennsylvania Upon Hire

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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