Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Responsible for providing support to the Strategic Sourcing team for the timely and cost-effective strategic sourcing of complex goods and/or services. This position researches and informs Supply Chain colleagues about requests and initiatives that require Strategic Sourcing support to meet the needs of Network operations. This individual is responsible for complex and comprehensive research, problem-solving, and communication with various levels of employees and management to understand customer needs and recommend appropriate assignments and support to obtain desired results. Extensive interaction with Supply Chain colleagues and Business Units is required to ensure that needs are understood, and that optimal resolution can be achieved. Goods and services supported by this position are across the Network for all locations. 

Job Duties

• Supports the Business Units and Strategic Sourcing teams by answering questions related to Supply Chain Services processes and providing data management support via technology/tools utilized by the Network. Responsible for data integrity of data management tools leveraged within Strategic Sourcing. Engaging with Business Units and/or customers as the first level of contact for Strategic Sourcing.
• Ensures required due diligence is completed for all requests received by Strategic Sourcing. Responsible for prioritization, communication, and coordination of responses to requests from Business Units and/or customers. Tracks all correspondence and authorizations by maintaining detailed and accurate files via technology/tools utilized by the Network. Supports communication and resolution of requests through extensive collaboration with Strategic Sourcing colleagues. Ensures compliance with Network policies and procedures. Gathers details about customer needs and educating Strategic Sourcing colleagues on those needs to support the Strategic Sourcing process. 
• Actively participates in Strategic Sourcing strategy meetings and education sessions to understand direction, trends, and changes in Network policies and procedures. Ensuring high-quality customer service, including addressing Supply Chain-related questions and problems. 
• Develops technical and market expertise in Supply Chain, including knowledge of changes in the industry. Meets with members of the strategic sourcing teams to review the status of progress against the category and/or initiative plan and drives continuous improvements.  

• High School Diploma/GED
• 2 years application of supply chain management and practices or
• 2 years facilitating day-to-day operational and strategic objectives in a healthcare setting
• Experience with Personal Computing, including Microsoft Excel, Word, PowerPoint, Visio, and Project.
• Experience effectively communicating (verbal and written) with a wide range of customers and team members. 
• Knowledge of healthcare industry market trends and dynamics.
• Problem-solving and analytical process skills.

• Bachelor’s Degree in Supply Chain, Business Administration, or Healthcare
• Dynamic communication, and facilitative skills across cultures and geographies. 
• Understanding of technical, business, and commercial concepts. 
• Solid analytical and problem-solving skills.
• Excellence in both internal and external communication.
• Proactive collaborator in a matrix organization.
• Desire to achieve assigned results in a fast-paced environment and be a change agent. 
• Commitment to creative problem-solving and leveraging technology for process efficiency.
• Skilled at multitasking and orchestrating multiple activities at once to deliver desired results.
• Commitment to solving difficult problems with effective solutions.
• Swiftly referring problems and issues to the appropriate persons for resolution.

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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